2016 Review

We at Adiuvo love our statistics, it helps us predict requisite staffing numbers and anticipate high volume periods and sometimes it’s just almost interesting.

We have now completed our review of 2016 we thought we would share some of the more interesting statistics from last year;

Total Calls; (Inbound & Outbound) 218,992

Average Calls Per Week; 4211

Total Incidents Reported; 42,999

% of Incidents Instructed on in 2016; Of issues reported out of hours, approx. 41% are genuine maintenance emergencies, requiring instruction.

Type of Incidents;

Lifts – 21.61%

Leaks – 16.86%

Other – 15.92%

Access – 15.76%

Heating / Hot Water – 10.21%

Electrical – 5.66%

Alarms/AOV/Fire – 5.60%

Drains – 5.19%

Mains Water Supply – 2.55%

Gas Supply/Leak – 0.64%

Top 3 highest Incident Areas:

GREATER LONDON – 47.55%

MANCHESTER – 9.91%

LIVERPOOL – 5.77%

Average Charge per OOH Call Out  (Inc. Travel & Parts)

Overall Average; £192.08

Locks/Doors/Gates; £230.24

Plumbers/Gas Safe; £215.37

Electricians; £179.90

Drainage; £264.83