Adiuvo offer full or short-term daytime call handling services for the property management industry throughout the UK. We are the only call handling service for the industry run by highly trained and experienced property management professionals and consultants.
Our services are suitable for all business sizes and can be tailored to your needs. There are over 1.3 million leaseholders and almost 4 million tenants in the UK all expecting an immediate response or 24 hour assistance. Adiuvo offer an out of hours call handling service making expert advice and experience available to your residents at all times via our property professionals who deal with any emergency issues . Our daytime services include switchboard duties, overflow call answering or a full outsourced maintenance desk whilst we can provide, at any time a Lone Worker check in service.
Whichever service we collaborate with our clients on, all calls are logged with immediate notifications and real time updates sent via our own in-house system.
Out of hours
Out of Hours we take all incoming calls and under agreed procedures triage to determine whether any reported issue is deemed an emergency under our clients’ responsibility whilst protecting the asset they manage from material damage and staff, residents and visitors from any Health & safety issues.
Due to the nature of the service we offer almost every call we take comes with the belief that their call is an emergency and in order to collate information, instruct correctly and at times advise that an issue is not going to be actioned or is even their responsibility, customer service skills are at the forefront of every call.
Our services include outsourced switchboards, dedicated maintenance desks and overflow call answering, integrated either into the clients’ services or in combination with our out of hours call handling to provide true 24 hour coverage.
Lone Worker Check-in
Designed for remote workers such as concierge and porters or direct employees attending meetings unaccompanied. This service ensures safety or attendance of staff whilst assisting clients with their Lone Worker responsibilities.
Our simple solution uses pre-arranged times for the employee or site staff to call into our contact centre where the time and location of the call is recorded. Should prescribed calls not occur we escalate as per agreed procedures.
In my experience all of your members of staff are absolutely excellent & I am always so impressed by how they handle the calls; it is just completely sensible & efficient. Please thank all your staff from all of us here.
Property Manager, Savills