did you know...

2021 v 2022 Stats

Trends in Property Maintenance?
So belatedly here is 2021 against 2022 in a bunch of stats

Headlines:
Less calls and tickets in 2022 despite more units as, we think from further examination, agents improved their service overall.
Slightly more percentage of calls coming from outside London as PRS schemes outside the capital increase.
A significant amount more of outbound calls as it became more difficult to contact contractors plus an uptick in our efforts to keep residents better informed and we increased staff numbers.
An increase in costs (inflation anyone?)

This is out of hours calls only.