Storm Dennis you really did push us to the limits here at Adiuvo! On Sunday alone we received 3,269 incoming calls & while unfortunately, there were extended hold times the longest being 33mins, we know this isn’t acceptable, even though we did increase our staff by 50% for a 2nd weekend in a row following Storm Ciara.
We will continue to review the best way to manage these unpredictable weather patterns & would welcome any feedback from other Call Centers as long as it doesn’t have a negative impact on our clients i.e. increased rates to pay for increased staff levels!!