Great Start to the Day

Great to receive the following email this week;

We have been with you now for just over 12 months and I can honestly say that the service has improved greatly and personally gives me great peace of mind that I am not starting the week dealing with several complaints. I speak on behalf of the group when I say Adiuvo have been truly amazing during this crisis, dedicated, professional and supportive throughout and we thank you for this. Please pass our appreciation onto the team.

Adiuvo Launches in US

So this week, in amongst all the madness, we have launched our service in the US where we are initially responsible for 3 large BTR sites comprising 1000 units.

Our responsibilities include all overflow calls to the onsite leasing office in addition to maintenance emergencies.

Q1 Statistics Review

One of the few plus points of the current situation is maybe a little extra time for review so we have been taking the chance this Easter (amongst our extended opening hours) to asses some of our Q1 statistics.

We thought they may be of interest and some are shown below for whole of our out of hours portfolio of block, lettings and commercial properties with standout stats including: Almost 75,000 calls received indicating we will take 300,000+ inbound in 2020.

Continue reading “Q1 Statistics Review”

Covid Procedures

Following MHCLG statements we have been reviewing our Out of Hours procedures and will issue later today our streamlined definitions of emergencies that we will instruct upon (copy below). These procedures balance obligations to look after residents with current government guidelines and obviously are only implemented if contractors can safely attend due to shielding and isolation. We will look to work to these by this coming Friday. On cessation of the government’s measures, we will immediately revert to our usual agreed procedures.

2019 Review

So our 2019 stats are in and make interesting reading when compared to last year. Overall increases in both inbound and outbound calls and a reduction in calls instructed upon to 36%. Full figures shown above.