Following MHCLG statements we have been reviewing our Out of Hours procedures and will issue later today our streamlined definitions of emergencies that we will instruct upon (copy below). These procedures balance obligations to look after residents with current government guidelines and obviously are only implemented if contractors can safely attend due to shielding and isolation. We will look to work to these by this coming Friday. On cessation of the government’s measures, we will immediately revert to our usual agreed procedures.
So here’s the scene last night as we began to shutter our call centre, weird to see after being here 24/7 for the last 7 years. Missing equipment is now at staff homes as we mobilised from Thursday to get over 50 staff working from home. Here in Ireland all schools closed (and pubs!), all gatherings banned and all staff to work from home where feasible.Continue reading “Closing Down”
Storm Dennis you really did push us to the limits here at Adiuvo! On Sunday alone we received 3,269 incoming calls & while unfortunately, there were extended hold times the longest being 33mins, we know this isn’t acceptable, even though we did increase our staff by 50% for a 2nd weekend in a row following Storm Ciara.Continue reading “Another Storm”
So most people are aware we are involved with askporter, the AI platform for managing all types of property. We have been working with & helping “train” it for some time especially the AI chat-bot but last weekend we had (in a UK property first?) full live answering of calls via Porter with one of our client’s permission.Continue reading “The future”
So our 2019 stats are in and make interesting reading when compared to last year. Overall increases in both inbound and outbound calls and a reduction in calls instructed upon to 36%. Full figures shown above.
Our MD, Colin Stokes has been asked to speak as part of the upcoming New York Real Estate Tech Week. As Adiuvo are at the forefront of trialling the use of AI in actual day to day property management Colin will be sharing our experiences and looking into the future of what AskPorter (www.askporter.com) could bring alongside other Proptech innovations.
Adiuvo is pleased to announce that our MD Colin Stokes will be speaking at tis years ARMA conference. Colin alongside Tom Shrive (CEO and Founder of AskPorter) will present a session on Proptech and AI in property management including an overview of what is possible now and what is coming in the future.
At the recent Flat Living Roadshow our MD Colin Stokes, alongside AskPorter Founder Tom Shrive, presented a session on AI, Proptech and the future possibilities in Property Management. the session covered Adiuvo’s roll out of AskPorter and what real world effects and savings we are making over the trial recently undertaken on several portfolio’s, this along with insights into other companies emerging technology made for a hopefully interesting overview of the sector and future possibilities.
Our MD Colin Stokes was delighted to be included in last weeks inaugural Property Management 50 which is designed to recognise exceleence and influence in the sector. More details at propertymangement50.co.uk
Each year we produce our statistic to hopefully advise and inform a little about what we do and call outs in general, here are the figures;