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We have just finished the now quarterly review of our standard procedures for Out of Hours cover for Block, Lettings, Commercial and Warranty portfolios.

We do this to ensure best median guidelines and then let our clients bespoke, as long as within current law, to reflect their business and approach. We are now at version 6.0 with over 100 different historical iterations as we stay up to date with new legislation and current best practice.

Clients will be updated shortly but If anyone can benefit from a copy then you can download from the RESOURCES section of the this website.

Overnight Trends

So how many people do you need to run an out of hours service for property during those overnight?

Below is a hastily put together graph of the pattern over the last 3 years of calls whilst looking after between 400,000 in 2017 and 600,000 properties now. Although I did remove the number of calls axis it shows the way data can be used to predict expected volumes i.e don’t be fooled when it gets up to 2.30am and calls have been dropping. It is remarkable that the patterns remain no matter how many units you model on.

I will leave you to draw your own conclusions of why specific days and times have these spikes which are probably not that difficult to do.

We have data-sets similar to this for all days and times of the year to help us set requisite staffing levels so if you do not use us but could use this or similar insights reach out and we are happy to share the overarching patterns if it would help

PS it works even better when you plug unit numbers in to extrapolate out actual call numbers or combine with different times of years patterns of volume increase or decrease.

2020 Property Management 50

2 weeks today the nominations for the Property Management 50 close so please don’t forget to nominate so we can help recognise excellence in our industry.

You can nominate your peers, employees, bosses, suppliers, apprentices and overall property management legends in the following categories:

? Property Managers
? Influencers
? Legends
? Rising Stars
? Build to Rent (a new award for 2020)
? Suppliers

Looking forward to being one of the judges this year, joined by;

Brett Williams BSc (Hons) FRICS FIRPM
Beth Lancaster MIRPM
Matthew Lewis
Jonathan Channing
With thanks to the organisers;
Rebecca Kelly
Mark Allen

Property Management Heading Back to Normal

Property Management seems to be moving back into full swing and we are delighted to secure additional business from one of our clients who have moved to our 24/7 Maintenance Desk which for Block Portfolio’s includes emergencies plus all in-hours reactive and planned works.

Great Start to the Day

Great to receive the following email this week;

We have been with you now for just over 12 months and I can honestly say that the service has improved greatly and personally gives me great peace of mind that I am not starting the week dealing with several complaints. I speak on behalf of the group when I say Adiuvo have been truly amazing during this crisis, dedicated, professional and supportive throughout and we thank you for this. Please pass our appreciation onto the team.

Adiuvo Launches in US

So this week, in amongst all the madness, we have launched our service in the US where we are initially responsible for 3 large BTR sites comprising 1000 units.

Our responsibilities include all overflow calls to the onsite leasing office in addition to maintenance emergencies.

Q1 Statistics Review

One of the few plus points of the current situation is maybe a little extra time for review so we have been taking the chance this Easter (amongst our extended opening hours) to asses some of our Q1 statistics.

We thought they may be of interest and some are shown below for whole of our out of hours portfolio of block, lettings and commercial properties with standout stats including: Almost 75,000 calls received indicating we will take 300,000+ inbound in 2020.

Continue reading “Q1 Statistics Review”

Covid Procedures

Following MHCLG statements we have been reviewing our Out of Hours procedures and will issue later today our streamlined definitions of emergencies that we will instruct upon (copy below). These procedures balance obligations to look after residents with current government guidelines and obviously are only implemented if contractors can safely attend due to shielding and isolation. We will look to work to these by this coming Friday. On cessation of the government’s measures, we will immediately revert to our usual agreed procedures.