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Customer Service Agent Abuse

Whilst recently researching a piece on customer service and what we and others have to, on occasion, endure my colleagues provided some shocking examples

It was probably made more so as they landed in my inbox in the space of 2 days and listening back to the calls was very uncomfortable to say the least; in their raw form they were not suitable for the article but we wanted to put the sentiments out there as it may add to the conversation as I have heard, and indeed read here, that things have worsened recently and this especially in regard to property management.

We felt most suitable (?) way was the video below – the comments get more extreme as they go and although represent 1 in 2500 odd calls that is approx 4 a week to our contact centre and these are just recent examples and I left out many more.