did you know...

How long does it take to get through to us?

One of our key metrics is average time to answer as we are, after all, an emergency response service.

We are not always perfect as its nigh on impossible to staff/predict some sudden uplifts in volume but we are pretty pleased with July’s figure of…

41 seconds

We are in process of collating year to date figures for each individual client to show them what we are achieving individually then these will updated quarterly rather than just the overall stats.