adiuvo have launched RENOVO, our 24/7 contractor service now providing not only out of hours engineers but in-hours too, covering all areas & disciplines.
RENOVO was born out of frustration of a perennial industry issue; the availability of quality contractors confirmed by a rise in requests for daytime assistance led us to create RENOVO calling upon our network of multiple trades available 24/7 throughout the UK.
Our fully qualified and vetted suppliers list, compiled from over 13yrs experience in the industry, means we can instruct multiple alternatives for any jobs, ensuring an improved attendance rate.
So, if you have an issue be it Electrical, Plumbing or Drainage etc. all you need to do is contact us and let our team do the rest – managing the lifecycle of the issue from your initial instruction to us then instructing a RENOVO approved contractor right through to completion, ensuring any residents are updated as we go along with full reporting including images/videos & quotes where provided.
We recently changed our out of hours provider to adiuvo and the difference is like light and day. As we operate on a rota on call system for senior managers we rely on our service provider to make the necessary decisions on our behalf and to look after our portfolio as if it was their own. The number of calls being escalated to the senior team after hours has decreased substantially since the change. adiuvo have impressed me no end in the first year of working with us. They are polite, professional and meet their service level agreement on each level. I could not recommend highly enough