Around 60% of our clients operate with their own preferred contractors for reactive out-of-hours call-outs and in many cases, that’s absolutely the right approach.

Portfolio engineers know the buildings. They understand layouts, plant rooms, access points, and historical issues. They may even know residents personally. That familiarity improves diagnostics, speeds up attendance, and reduces unnecessary escalation. Out-of-hours coverage, however, introduces structural constraints and even the strongest of contractor relationships face the realities of;

Limited geographic coverage

Finite engineer availability

Competing priorities

Low-volume sites that don’t justify standby

Seasonal spikes and severe weather events

Reactive maintenance does not behave predictably. It surges and it often tests capacity at the worst possible moments and a contractor who performs excellently during core hours may not be configured for guaranteed 24/7 coverage across multiple regions and trades. That’s not a performance issue. It’s both an economic and operational one which is why we built Renovo.

Renovo is not designed to replace preferred contractors. It exists to provide structured national back-up for

All Trades, All UK postcodes at a published, competitive and transparent rate card but utilised only if required; If your portfolio engineer attends, perfect, if they can’t, service continuity remains intact with a national reactive network providing geographic certainty, multi-trade dispatch capability and surge resilience

Preferred where viable.National back-up where risk exists.

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