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Property Management and the Gambler’s Fallacy: Insights and Implications
Discover how the Gambler’s Fallacy affects property management decisions, from emergency calls to handling operations. Learn strategies to mitigate biases and enhance efficiency in management practices.
Contractor Requirements: Essential Trades for Property Management
Discover essential trades needed for managing property emergencies based on analysis of over 65,000 calls. From plumbers to lift engineers, understand the critical roles and contact us for comprehensive insights tailored to your out-of-hours needs.
How to Deal with Major Events: Lessons from Recent Storms
Explore strategies for managing unprecedented service surges during major weather events. Learn how to optimise staffing, enhance response times, and ensure resilience in the face of intensified weather patterns.
Customer Service Agent Abuse: Unveiling Challenges and Realities
Explore the harsh realities faced by customer service agents in property management. Discover firsthand accounts and challenges, highlighting the urgent need for industry-wide improvements in customer interactions.
2021 vs. 2022: Trends in Property Maintenance
Here’s a detailed comparison of property maintenance trends observed between the years 2021 and 2022, highlighting shifts in call volumes, geographic origins of calls, increased outbound communications, and the impact of rising costs amid inflationary pressures.
Know Your Numbers: Property Insights
What resources are required to be fully prepared for your portfolio’s out of hours needs from a customer service POV?
